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Who do I contact if I need help with an order or items on the Travelers Online Store?

For general inquiries on ordering, item details, or availability, please contact your Travelers Customer Service Representative at customerservice@genumark.com or 1 (800) 661-4567 for assistance. We are more than happy to provide prompt and quality customer service.


Can I order branded items which are not available on the site?

Yes. Any request for colors, sizes, or items not currently offered on the site are considered Non-Catalog orders. Please visit the Custom Ordering page to browse products and submit a request. Your Travelers Account Manager will provide options as well as a quote. Note: some requests require prior approval from the Travelers Program Manager.

Should you have any questions, please contact Daniella Wilenski, at (416) 498-2872 for more information. Once approved, please allow 2-4 weeks for delivery, as lead times will vary based on item, quantity and availability. We will do everything possible to deliver the product(s) you desire, with exceptional service.


Do I need an account to place an order?

No. You may place an order and checkout as a guest. However, creating an account allows you to check order status, view order history and save profile information for speedier checkout.


How are the items on the store branded?

It will be stated on each item's page which Travelers logo is branded on the item, in what color, and where on the item. The two branding elements used on items are: Travelers logo (text with umbrella) and the Travelers Umbrella. If you desire different branding than is offered, pleased visit the Custom Ordering section, and choose the option that is right for you.

Any request outside of the standard decoration listed for each item will be considered a non-catalog order. Your Travelers Account Manager, Daniella Wilenski, can be reached at (416) 498-2872 to provide you with a quote for alternative decoration.